Frequently Asked Questions
DELIVERY
How long will it take for my order to arrive?
The maximum delivery time will be 7-10 working days however we are aiming to dispatch all orders sooner than this. All Items are printed bespoke upon receipt of orders and are therefore non-returnable unless a fault is found with the product.
Can I track my order?
Upon dispatch, you will receive notification via text or email (or both) from the courier confirming that they have your parcel and when it should be delivered.
How much will delivery cost?
- UK Tracked Courier £6.95
- European Standard Shipping £11.95
- Worldwide Standard Shipping 16.95
Can I contact someone about my order?
If you need to contact someone regarding your order please use the contact us form on the site, we do not accept telephone calls all correspondence will be via email.
We will always respond within 2 working days [HERE]
Can I change my order after placing it?
If you have made an error with your order please notify us via the contact us form with a note to action [HERE] clearly stating your order number within 24 hours of placing your order.
What happens if I have been sent the wrong items or items are missing within my order?
You must inform us via the contact us form [HERE] within 72 hours of receiving an incorrect order confirming what items are incorrect and your desired
If you inform us after 72 hours, we cannot accept returns.
RETURNS
Unfortunately, as all orders are made bespoke, we are unable to offer any returns unless the item is faulty.
Can I return a faulty item?
We promise to refund or exchange any items that are faulty within 30 days from the date of delivery. The faulty item will be inspected before refund/exchange to ensure it has been treated in accordance with the care instructions outlined on the item. A refund will not be issued if the item has been misused in any way and this has caused the fault.
Please email wtshop@wildthang.co.uk, stating your order reference as the subject and including an image of the faulty item.
To raise a return request, please submit using the below link:
[HERE]
Please note it is your responsibility to return any items to us. We recommend using a recorded service or acquiring a proof of posting certificate. It can take up to 5 working days to process your return from the time it is received at the returns department.
If you are returning items for a refund because they are faulty we will refund you the price you paid for the item and return delivery charge upon proof of payment receipt.
Can I return in person?
Please note that we cannot accept any returns hand delivered, please ensure that they are all sent via delivery.
How long will it take for me to receive my exchange?
Once we receive your returned item(s) a new order will be placed into the schedule and processed within the standard 7-10 working days
What happens if my order/package arrives damaged?
If your order is damaged please email wtshop@wildthang.co.uk, stating your order reference as the subject and including an image of the damaged consignment.
We will email returns documentation to enable the return of the parcel, the return address will be shown clearly on the documents.
If you inform us after 72 hours, we cannot accept returns.
Once these items have been processed at our warehouse, you have the option of either a refund or a replacement item.
Can I cancel my order?
You can cancel your order for any reason up to the point production has begun and before your order has been dispatched any payments made shall be refunded in full within 28 days. Please note that we cannot issue a refund until the goods have been returned & inspected.
For more information, please see our Terms and Conditions.
Please note this right of cancellation does not apply to any goods that you have ordered which have either been made to your specification or personalised (e.g. with your name, logo or other personalisation) or which are sealed and are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
PROCESSES
What branding processes do you use to apply logos to garments?
We use several processes to apply logos to garments:
EMBROIDERY - A logo or image is stitched on to a garment utilising an embroidery machine.
TRANSFER PRINT - An image is printed on to a specially coated transfer paper. The printed paper is then placed face down on to the fabric, heat is applied and the image is transferred to the fabric.
SCREENPRINT - Most commonly used to print logos on to clothing, the logo is applied using a screen that has been stretched on to a frame and to which a stencil has been affixed. The ink passes through the screen and the stencil determines the image that is printed.
GARMENT CARE
How should I care for my garment?
Ensure the garment care label instructions are followed
- Do not wash any higher than 30 degrees as this will damage the branding, regardless of the care label wash temperature
- Hung dry is ideal
- Iron on reverse
- Do not tumble dry
ADMINISTRATION
What if I have forgotten my login details?
Please follow the ‘forgot my password’ instructions.
How do I check my order history?
Please login in to access your account and order history.
LEGAL
What is your privacy policy?
https://www.wildthang.co.uk/privacy-policy.
What is your cookie policy?
https://www.wildthangshop.co.uk/cookie-policy
What are your terms & conditions?
https://www.wildthangshop.co.uk/conditions-of-use
